Sometimes the support team or a developer needs temporary access to your WordPress admin to help you fix an issue or check a configuration.
This guide explains the safest way to do that.
1. Create a new admin user (recommended) #
- Log in to your WordPress dashboard.
- Go to Users → Add New.
- Fill in the fields:
- Username: something like
rakmyat-support - Email: the email provided by support (or your own if they will log in with username only)
- Password: click “Generate password” and keep it strong
- Send User Notification: enable if you want WordPress to email the login details
- Role: choose Administrator
- Username: something like
- Click Add New User.
Share with support only:
- Login URL:
https://yourdomain.com/wp-admin/ - Username
- Password
Do not reuse your personal admin account and never share your own password.
2. Limit access time #
After the support team finishes:
- Go to Users → All Users.
- Find the support account (for example
rakmyat-support). - Either:
- Click Delete to remove access completely, or
- Click Edit and change the Role to a lower level (for example Subscriber) if you want to keep the account but without admin rights.
This ensures nobody can log in later with full permissions.
3. Optional: Temporary access plugins #
If you do not want to manage users manually, you can use a temporary access plugin from the WordPress plugin directory (for example plugins that create expiring admin links).
The idea is the same:
- Generate a temporary access link or user
- Share it with support
- Remove or let it expire after they finish.